Our Policies

**DISCLAIMER** Please do not rush the wig making process. I'm very thankful that you choose me as your wig maker. If you have an event coming up, please plan accordingly. Communicate with me via email or text if you have any event or anything coming up so we would be aware of that. Feel free email any questions or concerns about my policies.
 
It's imperative to read our policies carefully........
PAYMENTS
WE DO NOT accept cash payments. All payments must be made through our website or invoice.

WHEN SENDING IN YOUR OWN BUNDLES…..
You must send in 3-4 bundles for a full look. If requesting a bob wig, you can send in 2-3 Bundles. Lace is not included with service at this time. Hair must be sent within 1-2 weeks of payment or order will be CANCELLED. Take consideration that not all hair or lace bleaches the same. Nor does all hair take color or curls the same.

WHEN SENDING IN YOUR OWN WIG.....
Wig must be in NEW condition if you are purchasing the 'Wig customization' service. Used wigs will go under 'wig revamp'. Wigs must be sent within 1-2 weeks of placing your order. 

SHIPPING
We now offer local pickups to local clients, must be in Broward/Dade county area. Select which option is best for you during checkout. We use UPS to ship ALL our packages. Shipping usually takes 1-4 days. Packages may experience delays due to COVID or weather issues. Understand this is completely out of our control. We are not responsible for your package after it is received by the carrier (UPS), any further questions with shipment you must contact UPS directly. After receiving your tracking information wait 24-48 hours for UPS to update the tracking.
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PROCESSING TIME

Ready to ship wigs = Next business day 
Custom wig orders = 10-17 business days (does not include weekends)
Pre-Order Wigs = 10-17 business days (does not include weekends)

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    REFUNDS
    PLEASE UNDERSTAND THERE ARE NO REFUNDS THAT WILL BE GIVEN OUT FOR ANY WIG PURCHASES! NO EXCEPTIONS!!
    CANCELLATIONS
    You have 24hours from the time you submit your order to cancel for any reasons. A FULL refund will be issued. However, AFTER 24 hours if you wish to cancel order for whatever reasons you will be refunded 50% of what you paid.
    for example: Order is placed July 7th at 10AM for $300 || If you contact me AFTER the 24 hours' time frame you will be refunded $150.